Customers can no longer enter their email address - it says "This field can only contain numeric values"

  • Profile Image
    Asked on March 24, 2013 at 06:24 PM

    Hi, I'm hoping you can help me please.

    I've just come in to work and have not done anything to change the jotform over the weekend.  However - it now won't let customers type in their email address.  It comes up with the error "This field can only contain numeric values"

    Here is the link:

    Thank you for your advice.

  • Profile Image
    Answered on March 24, 2013 at 06:37 PM

    Thank you for using Jotform Support Forum.

    I have checked your form which is located in the url your have provided and it seems you are using a dropdown field for your email field, please replace it with the email field under Quick Tools and it should solve the issue.

    I also notice that your phone number is using a dropdown field, I would advise replacing it with a phone field under Quick Tools.

    If the issue still persist after changing the field, please contact us again.