I am having an issue with PayPal

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    Gangcoursing
    Asked on September 15, 2019 at 10:29 PM

    when a customer tries to pay with PayPal they are getting this screen

    This is something that just started  help

     156862501038559CF7-00EC-4593-84A5-2496A1

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    Jed_C
    Answered on September 16, 2019 at 01:23 AM

    Unfortunately, we haven't received the attached image. Kindly post it again by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    We'll wait for your response.

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    Gangcoursing
    Answered on September 16, 2019 at 12:38 PM

    I resent the question and attached the screen shot as requested

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    John_Benson
    Answered on September 16, 2019 at 03:09 PM

    I believe you are referring to this form [https://form.jotform.com/92075598875173] which is associated with your webpage.

    Are you still experiencing this issue? Have you tried testing it using a computer?

    I checked the form and I can see that the PayPal Standard is configured properly. I also did a test submission and after hitting the Submit button, I got redirected to the PayPal Checkout page. Here's a screen capture:

    1568660766testsub.gif

    In the screen capture above, I've used Google Chrome on a Windows PC.

    I have cleared your form cache as well so that your forms will be refreshed from our servers.

    Let us know if you're still having issues.