When recipients fill in the first page and submit it's going back to the first page

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    Asked on September 16, 2019 at 09:06 AM


    Not sure if I've done something wrong - If someone completes this form - it sends a link to a main form BUT once completed - goes straight back to the first page - it will allow a 2nd 'submit' to move it on to the 2nd page and onwards but it's confusing the people who receive the link - it’s a multi page questionnaire and they think it's done after a few details - because it stays on that page after submitting (just for the first submit)



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    Answered on September 16, 2019 at 12:46 PM

    The link in your session URL does not have an EU domain.

    Please change it to:
    Please give it a try and let us know if that fixed the issue.

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    Dave Wain 
    Answered on September 16, 2019 at 01:05 PM

    I tried adding eu.jotform/questtr...

    but it failed to work

    All my URLS contain eu - e.g.


    Does this not cover it?

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    Answered on September 16, 2019 at 02:32 PM

    In my case, the URL placed in the autoresponder is automatically replaced to https://eu.jotform.com/.

    What exactly does not work? Is the form does not save each user's session? 

    Could you please explain your question in details? It will help us provide you with the appropriate workaround/suggestions if you can elaborate further on what you wanted to do using the form.

    We will wait for your response.