Why can't I see my forms in the favorites?

  • Profile Image
    pghpresby
    Asked on September 16, 2019 at 11:43 AM

    Good Morning!

    Out of the long list of forms I have created, I had selected three to "star" as favorites.  From the lefthand menu, when I select "Favorites," nothing apprears in the right hand window. Please see attached screenshot.

    Appreciate the help!

    Cindy

    Screenshot
  • Profile Image
    Richie_P
    Answered on September 16, 2019 at 02:36 PM

    I have checked your account and when I viewed your favorite it showed me the three forms.

    Can you please try clearing your browser's cache and re-log to your account?

    Please give it a try and let us know if the issue still remains.




  • Profile Image
    pghpresby
    Answered on September 17, 2019 at 12:12 PM

    Thank you for your reply.  That is correct...there should be three forms marked as favorites as your screen shot shows.  After logging out, clearing my cache, and relogging into my account, I was still unable to see the three favorite forms.

    Cindy

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    Richie_P
    Answered on September 17, 2019 at 01:26 PM

    May we know the Jotform link you have used to login to your account?

    Can you please try to use this link :https://www.jotform.com

    Let us know how it goes.

  • Profile Image
    pghpresby
    Answered on September 17, 2019 at 01:40 PM

    https://www.jotform.com/myforms

  • Profile Image
    Richie_P
    Answered on September 17, 2019 at 03:05 PM

    Can you please use another web browser or if possible try to login using data?

    I checked your account again and I can view the forms.

    Looking forward for your response.

  • Profile Image
    pghpresby
    Answered on September 18, 2019 at 07:37 AM

    I used a different brower and that worked!  Is there anything I can do to make it work with Firefox, my go-to browser?

  • Profile Image
    Richie_P
    Answered on September 18, 2019 at 08:42 AM

    You should be able to view all forms in any web browser.

    Can you please try to clear your browser's cache again in FireFox ?

    I'm currently using FireFox and I am able to view all my favorites in My Forms.


  • Profile Image
    pghpresby
    Answered on September 18, 2019 at 09:20 AM

    Well, it didn't work yesterday but it worked today!  Success!  I can now view my favorites.  Thank you for your help!

    Cindy