What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms won't submit, stuck on "Please wait..."

    Asked by LRG on March 25, 2013 at 11:33 AM

    I'm having this problem with ALL my forms.  When one hits the Submit button, it gets stuck on "Please wait..." and then never submits--I don't get a submission, they don't get a confirmation.  Need this fixed ASAP!

    Page URL:
    https://secure.jotformpro.com/LRG/D5TTX

    please wait My Forms problem
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    Answered by cheekychappie2k2 on March 25, 2013 at 11:35 AM

    The admin keep saying that they dont have a problem... but i assume they have some link in due to being on the same network so they dont get the issue... 

     

    As a team, to suddently have 20-30 of the same fault and still not have a brain to say... oooh seems to be a wide problem, lets fix it... they instead say... oh, i can get yours working... 

     

    not very analytical!

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    JotForm Founder

    Answered by aytekin on March 25, 2013 at 11:49 AM

    The problem should now fully resolved. Sorry about this. 

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    Answered by 3genter on March 25, 2013 at 11:53 AM

    This one is still not working

     

    http://promostuff4u.com/blog/bizarre-marketing-consultant-order-form

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    Answered by bmthairport on March 25, 2013 at 11:54 AM

    Mine are also not working http://www.bournemouthairportparkingservice.co.uk/#/pay-with-paypal/

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    JotForm Founder

    Answered by aytekin on March 25, 2013 at 11:57 AM

    Tried both forms and working fine. It might be your browser cache. Please try shift+refresh on the form. 

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    Answered by 3genter on March 25, 2013 at 11:58 AM

    Yep, sorry working now - thanks for your help and a great product.

     

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    JotForm Founder

    Answered by aytekin on March 25, 2013 at 12:12 PM

    Thanks for the update 3genter. :) I am glad it is also resolved on your end. 

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    Answered by thereserveteam on July 02, 2013 at 02:42 PM

    I was actually having this problem a while back as well.. like they mentioned and TODAY.... dun dun dun im back to my worst night mare. Is this problem occuring with others or just me?

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    JotForm Support

    Answered by Mike_T on July 02, 2013 at 03:24 PM

    @Thereserveteam,

    There might be a problem with the Stripe integration. We will check this out and quickly get back to you via your thread.

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    Answered by thereserveteam on July 02, 2013 at 03:41 PM

    please and thank you... maybe i reached my gb space?!?!?