Zero score in my Quiz form is not populating my Infusionsoft field

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    Asked on September 16, 2019 at 05:13 PM


    I am having a problem with my quiz.

    I integrated the quiz with my Infusionsoft plat form and tied all of my responses and scores to the correct custom field.

    I have tested all of the scoring possibilities and I am receiving the correct email for each score of 1-9.

    However, when I score a zero that value is not being populated into my Infusionsoft field.

    Do yo you have any suggestions as to why this is happening.

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    Answered on September 16, 2019 at 05:38 PM

    Our apologies for the inconvenience.

    It seems like a common problem with Infusionsoft as I see a few threads from their community forum that zero is being considered a nulled value. Your problem in the form could be related to that.

    What type of field do you have in Infusionsoft for the "Shatter Score"? Can you check and try to choose Text or Whole Number? I tried this, it worked.