Request Not Authorized error when submitting form

  • anglerarmory
    Asked on September 16, 2019 at 5:19 PM

    When filling out our membership form and payment information, after clicking Submit we are given an error message: Request Not Authorized

    I've had hundreds fill out the form with no issue but now no one can. 

    Hoping this is an easy fix

  • John Support Team Lead
    Replied on September 16, 2019 at 5:54 PM

    I have made a test submission on your form and was successful in submitting it. Could you please provide a screenshot of the error that you received so we could check? Please refer to this guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Also, I can see that the Square payment field was set to "Test Mode".

    Request Not Authorized error when submitting form Image 10

    This might caused the issue. Please try reconnecting your account to Live Mode and try to make a test submission if it resolves the issue.

    Please do not delete the payment field as it may also delete existing data in associated with it.