Request Not Authorized error when submitting form

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    Asked on September 16, 2019 at 05:19 PM

    When filling out our membership form and payment information, after clicking Submit we are given an error message: Request Not Authorized

    I've had hundreds fill out the form with no issue but now no one can. 

    Hoping this is an easy fix

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    Answered on September 16, 2019 at 05:54 PM

    I have made a test submission on your form and was successful in submitting it. Could you please provide a screenshot of the error that you received so we could check? Please refer to this guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Also, I can see that the Square payment field was set to "Test Mode".


    This might caused the issue. Please try reconnecting your account to Live Mode and try to make a test submission if it resolves the issue.

    Please do not delete the payment field as it may also delete existing data in associated with it.