Thank you page requires scrolling to view

  • Shimabuku
    Asked on September 16, 2019 at 5:24 PM

    Hi Support,


    I have a few of our forms embedded into our website.  When the user submits the form, the "thank you page" requires the user to scroll all the way back to the top of the page.  How do I get it so the user is automatically positioned at the top of the page once the submission goes through so they can see the Thank You acknowledgement?

  • Mike_G JotForm Support
    Replied on September 16, 2019 at 5:35 PM

    We will be glad to help you with your concern. May we know the link to your website where we can find your form exactly so we can check it, please? We would like to also know which embed option did you choose to have your form embedded on your website. From there we will try to determine what's causing the issue you are having and provide you with the necessary solution.

    We will wait for your response.

  • Shimabuku
    Replied on September 17, 2019 at 1:39 AM
    Sure! Here is the link (all three forms doing the same):
    https://www.gammie.com/hospice/
    ...
  • AndrewHag
    Replied on September 17, 2019 at 5:59 AM

    Please use the below iFrame code to embed the form:

    <iframe id="JotFormIFrame-92258140455153" title="Hospice Order Form" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/92258140455153" frameborder="0" style="min-width: 100%;height:3672px;border:none;" scrolling="no"></iframe>

  • Shimabuku
    Replied on September 17, 2019 at 4:39 PM
    That worked!
    Can I get the same code for the other two forms we have embedded:
    https://www.gammie.com/hospice-discontinuation-of-service/
    https://www.gammie.com/hospice-feedback-form/
    Thank you!
    Dale
    ...
  • John_Benson
    Replied on September 17, 2019 at 6:07 PM

    Here are the iFrame code of the 2 forms that you need:

    https://www.gammie.com/hospice-discontinuation-of-service/

    <iframe id="JotFormIFrame-92268169517164" title="Hospice Discontinuation Form" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://hipaa.jotform.com/92268169517164" frameborder="0" style="min-width: 100%;height:1567px;border:none;" scrolling="no"></iframe>


    https://www.gammie.com/hospice-feedback-form/

    <iframe id="JotFormIFrame-92368087321157" title="Hospice Feedback Form" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://hipaa.jotform.com/92368087321157" frameborder="0" style="min-width: 100%;height:1220px;border:none;" scrolling="no"></iframe>



    Also, please update the first embedded Hospice Order Form (https://www.gammie.com/hospice-order-form/) iFrame code. The "src" should be "https://hipaa.jotform.com/92258140455153".

    Here's the code:

    <iframe id="JotFormIFrame-92258140455153" title="Hospice Order Form" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://hipaa.jotform.com/92258140455153" frameborder="0" style="min-width: 100%;height:3672px;border:none;" scrolling="no"></iframe>


    Please try that and let us know if you're still having issues.