My background photo for the form page is not showing up on my website

  • Profile Image
    mellgibson
    Asked on September 16, 2019 at 06:40 PM

    Hello, 

    I have added a full background image for the form page and have embedded the code into my website. 

    The form appears but not my background image. My website is not yet live so I am wondering if this maybe the reason? 

    I have only one form on my account and it is called "Contact Me". I have attached a picture of my contact page showing your form but no background image. Then a screenshot of the form in preview tablet mode on Jotform where you can see the image clearly. 

    The background image I have uploaded to your site is called, "form-background-four.jpg" 

    I have not amended the code at all and the only thing I can think of is that because my site is not yet live and is only on my local drive then maybe that is way the background image is not yet appearing? 

    Please help thank you,

    Mellony

    Screenshot
  • Profile Image
    Welvin
    Answered on September 16, 2019 at 06:46 PM

    Hello Mellony,

    The frame design of the form is not showing up either. I think that is because you have embedded the form by its source. Can you try the other embed options? We recommend the iframe method to prevent any possible conflict that may have caused it.

    iFrame embed guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code