unable to login

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    Maggie 
    Asked on September 16, 2019 at 10:38 PM

    We login and renew the service for 1 year, but today, we are unable to login (no response after login) and even no response when we tried to submit "forgot password".

    Our login is aacashex_dev

    Thanks


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    JohnRex
    Answered on September 17, 2019 at 01:26 AM

    Hi Maggie,

    I can see that you were able to change the account password around 10:40 pm yesterday.

    I have flushed the login attempts on your account. Please try logging in again.

    Let us know if you still cannot log in so we could check further.