Unable to submit form

  • ipbr21054
    Asked on September 17, 2019 at 3:53 AM

    Hi,

    Here is the form in question,

    https://form.jotformeu.com/form/72754230984361


    You complete the form BUT no submit button is shown.

    This was working all ok but i have just been told now it does not show submit button so unable to then send the form.

    Jotform Thread 1966907 Screenshot
  • Berfu Hena Content Operations Specialist
    Replied on September 17, 2019 at 8:03 AM

    Hi there,

    I cloned your form and recreated the issue. The Submit button is Hidden and there is a missing field that is conditioned to show “Submit” as you can see in the image. 

     

    1568721771Ekran Resmi 2019 09 17 14 Screenshot 10

    As the field, I assume, no more needed; you can delete the condition and the Submit button comes back. 

    1568721792Ekran Resmi 2019 09 17 14 Screenshot 21

    Let us know if this wasn’t helpful and we’ll be happy to assist further.

  • ipbr21054
    Replied on September 17, 2019 at 8:21 AM

    Hi,

    originally I think the submit button would only be shown once all the fields were complete. 

    I’m not at pc at present so I can’t check. 

    Or

    It could be that the submit button would only be shown once the I accept option was selected. 

    I don’t see this option now so maybe that was the deleted field ?

  • Richie JotForm Support
    Replied on September 17, 2019 at 10:27 AM

    I have checked your form and it seems your submit button is hidden.

    As what my colleague has suggested, kindly disable the condition to hide the submit button or fix the missing field.Unable to submit form Image 1 Screenshot 20

    Please give it a try and let us know if the issue still remains.

  • ipbr21054
    Replied on September 17, 2019 at 3:01 PM

    Hi,

    i wont be able to check at present but I do remember that the submit button was hidden but when customer selected “ I agree for you to have my contact details” then it appears. 


    If customer sis not agree then they are unable to submit form. 

  • Richie JotForm Support
    Replied on September 17, 2019 at 4:25 PM

    I have checked your form but that question is missing from your  form.

    Unable to submit form Image 1 Screenshot 20

    That could be the reason why the submission condition has a missing error.

    Kindly check your condition and let us know if you need further assistance.


  • ipbr21054
    Replied on September 19, 2019 at 5:28 AM

    Morning,

    Please take a look at the for now https://eu.jotform.com/build/72754230984361

    My only issue now i belive is trying to center I Agree


    Please take a look at this photo to see how it should look


    Unable to submit form Image 10


  • Richie JotForm Support
    Replied on September 19, 2019 at 7:59 AM

    You can add this custom CSS to adjust the margin of your label.

    #cid_40{
    margin-left: 35%;
    }

    Guide:-How-to-Inject-Custom-CSS-Codes

    If you need further assistance, let us know.

  • ipbr21054
    Replied on September 19, 2019 at 9:14 AM

    Thanks