Why my account is suspended?

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    Porshea Patterson 
    Asked on September 17, 2019 at 07:23 AM

    Hi,

    Yesterday I received a message that my activity was deemed suspicious for phishing - for which I am unsure why as none of my devices are compromised - and have been locked out of my account.

    Would you please restore access?

    Screenshot
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    jherwin
    Answered on September 17, 2019 at 10:06 AM

    Upon review of your account was found automatically suspended (autosuspended).

    Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, banking information, etc; our Phishing Detector Tool automatically suspends forms that may contain words related to such activities.

    I have inspected your forms and found no guilty fields, so I have activated your account, we apologize for the inconveniences this may have caused you.

    You may continue developing your forms according to our Terms of Use.

    Thank you.

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    Porshea Patterson 
    Answered on September 17, 2019 at 11:39 AM
    Hi, I tried to log in but received the following message:
    [image: image.png]
    ...
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    AndrewHag
    Answered on September 17, 2019 at 01:04 PM

    I see that your account is active and you should be able to log-in. Your IP address 148.75.213.124 is also not blocked.

    Unfortunately, we have not received your screenshot. Could you please share it again using this guide?

    How-to-Post-Screenshots-to-Our-Support-Forum

    Also, in case, if you are using a different IP address - please share it with us so we can whitelist.

    You can find your IP address here: https://whatismyipaddress.com/

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    Porshea Patterson 
    Answered on September 17, 2019 at 01:39 PM
    I'm currently using this IP address: 172.254.140.154
    ...
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    jherwin
    Answered on September 17, 2019 at 03:00 PM

    The mentioned IP is whitelisted, kindly try again and let us know if the issue persists.

    Thank you!