Jotform says I've reached my payments limit even after upgrading.

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    Asked on September 17, 2019 at 11:45 AM

    Hi, I upgraded my Jotform account to the bronze level yesterday around 10 AM after receiving a notification that I was approaching my limit. I then received another email last night at 6 PM saying the limit had been reached. Was this an error? I'm wondering why the system didn't recognize that I upgraded to the bronze level prior to sending me the message saying I had reaching the limit on payments that could be received.

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    Answered on September 17, 2019 at 01:17 PM

    I just checked your account and see that you have not exceeded any of the Bronze subscription limits. Could you please confirm that you are still getting the warning message?