Why is it displaying the email in the bounce list?

  • Profile Image
    tahch
    Asked on September 17, 2019 at 11:58 AM

    I was out of the office for a week and had my out of office message on.  Now I keep getting a pop-up on your site to delete or change my email because of the 'bounce back'.  We don't want the email changed or deleted.  How can we stop this message from popping up?

  • Profile Image
    Kiran
    Answered on September 17, 2019 at 01:39 PM

    As I check your email address in the bounce list, it is not listed in the list at the moment. If you still notice the issue, please let us know here before you remove it. This would help us in checking the issue further and assist you.

    You may also remove the email from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Thanks!