Billing Details: Unable to check the Billing details from the user's account

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    ecolon29
    Asked on September 17, 2019 at 12:34 PM

    Good Afternoon, 


    Can the user name be updated to NPSTEAM1?

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    roneet
    Answered on September 19, 2019 at 05:03 AM

    Could you please confirm your payment method which you have used while subscribing to the plan. The billing page does not have any details in your account.

    Unless we get to know the payment details we cannot update the username.

    Thanks.