Forms are not updating on website

  • bellevuefineart
    Asked on September 17, 2019 at 12:34 PM

    I have a form that I've updated. It's embedded in wordpress. I've verified the form has updated on jotform. I've verified the embedded form is the same. I've tried in a different browser to eliminate cache issues. But the form is not updating. I'm seeing an older version of the form and I can't figure out why. 



    Jotform Thread 1967586 Screenshot
    Page URL: https://www.bellevuefineart.com/paper-samples-form/
  • Nik_C
    Replied on September 17, 2019 at 2:26 PM

    I cleared your forms cache. 

    Please check if the issue persists.

    If it does, please try re-embedding it and see if the problem re-appears.

    Thank you!

  • bellevuefineart
    Replied on September 17, 2019 at 2:39 PM
    nothing changed at all.
    Scott, Syd, Dinah, Latifah, Tomoko & JJ the dog
    Bellevue Fine Art Reproduction: www.bellevuefineart.com
    tel: 425-749-7396
    *Like us on Facebook! *http://www.facebook.com/bellevuefineart
    ...
  • John_Benson
    Replied on September 17, 2019 at 4:21 PM

    I checked your webpage and the form's direct link, I can verify that it matches. Here's a side by side comparison:

    1568751089difference Screenshot 10

    Have you tried different computers or mobile devices to check if you can replicate the issue?

    Please check the direct link of the form as well to see if it is updated on your end or not. Here's the link: https://www.jotform.us/form/62457505010143.

    If you're still having issues, then please try re-embedding the form using the iFrame method? Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Also, are you using any plugins in WordPress that is related to JotForm?