How to send different emails when paypal payment is successful and if not

  • Profile Image
    techwomb
    Asked on September 17, 2019 at 03:25 PM

    Hello,

    I want to setup the following condition

    How to send email-A - when paypal payment is through and

    email-B when paypal payment is not through or failed or client abandon the process


    please help

  • Profile Image
    Vanessa_T
    Answered on September 17, 2019 at 04:49 PM

    Your form will not be submitted unless the payment went thru successfully.

    So for successful payments, simply create your regular notification and autoresponder emails.

    Explanation-of-Email-Notification-and-Autoresponder-Settings

    However, for unsuccessful payments, please follow this guide so an email will be sent to you and/or your users:

    How-to-Setup-Incomplete-Payment-Notification-Email

    Please note though that you cannot control the template of the email being sent out on this part.