How can we collect credit card info without processing the card?

  • Profile Image
    DianeDomiano
    Asked on September 17, 2019 at 03:47 PM

    I signed up for Jotform because I was under the impression that we could collect credit card info but not actually have it be swiped.  I just did a test with our Stripe account and my card was actually charged.  How can we collect credit card info without processing the card?

  • Profile Image
    BDAVID
    Answered on September 17, 2019 at 05:11 PM

    It is not possible to collect credit card information, that goes against our terms of use: https://www.jotform.com/help/8-Terms-of-Use

    "Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    If you need to create a payment authorization form to charge users later, please check this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Let us know if you need more help, we will be glad to assist you.