How to remove the tax fee in the upgrade process?

  • AustinCouncilPTA
    Asked on September 17, 2019 at 4:36 PM

    How do I get my account to be tax free so that I can pay for the upgraded pricing?

  • jherwin
    Replied on September 17, 2019 at 5:47 PM

    Unfortunately, there's nothing we can do about this since we do not collect the tax. 

    Please note that the VAT charges are applied based on the location and the payment method you are using. If you are using a credit card and FastSpring as the payment method, you may check the following article from FastSpring for more information on VAT and list of countries where tax is being collected:

    https://support.fastspring.com/hc/en-us/articles/207436686-How-are-VAT-and-sales-tax-handled-