I need to upgrade my account before it renews.

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    JBacon
    Asked on September 17, 2019 at 05:11 PM

    My renewal is not until January 2020 but i need to upgrade now. Is it automatically prorated or I am changed the full amount of upgrade on top of what i have already paid for the year?

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    BDAVID
    Answered on September 17, 2019 at 06:15 PM

    I see that you already upgraded, and the system did a prorated charge.

    Let us know if you need more help, we will be glad to assist you.