I don't want to have a huge email thread with hundreds of the same form submission

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    christianramirez10barrel
    Asked on September 17, 2019 at 06:55 PM
    I have another question though, when the same person submits the form more than once in a few minutes, it creates a thread, rather than creating a new email thread. I tried toggling this button that says "Send on Edit" both on and off (see screenshot) but it doesn't matter if this is on or off, it still adds an email in an existing thread rather than starting a new thread.
    Is there any way to get around this? Because we have the same people filling out the same form often. We don't want to have a huge email thread with hundreds of the same form submission. We would rather have hundreds of threads with just a few emails instead of one thread that has hundreds of emails from the same person.
    Does that make sense??
    Christian Ramirez
    Graphic Designer
    10 Barrel Brewing Co.
    760.218.3916
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    Vincent
    Answered on September 17, 2019 at 07:01 PM

    Hi,

    If you're using Gmail, you can update the conversation settings by following this guide: https://support.google.com/mail/answer/5900?hl=en

    If you're using a different email, please let us know so we can check it further.

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    christianramirez10barrel
    Answered on September 18, 2019 at 11:22 AM

    I am using Microsoft Outlook!

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    Vincent
    Answered on September 18, 2019 at 11:49 AM

    For Outlook, please try to follow this guide: https://support.office.com/en-us/article/group-or-ungroup-messages-in-your-inbox-c6d17df3-8488-42b2-a773-278686205478

    You just need to disable or turn off the Show Conversation option. 

    Please try it and let us know if the issue still persists.