Script Embed : Form not displaying properly on a webpage

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    heathereast
    Asked on September 17, 2019 at 08:30 PM

    Hello!

    I have copied and pasted the below script into the correct area on my site, however when it publishes, it is missing vital areas of the form.

    You can see its missing most of the questions

    Best

    Heather

    <script type="text/javascript" src="https://form.jotform.com/jsform/80737116270150"></script>

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    AshtonP
    Answered on September 17, 2019 at 09:42 PM

    I looked at your web-page and the form appears to be displaying correctly. I did not see any part of the form is missing there - 

    93072_form-embed.gif

    If you still think this is an issue, I would request to embed your form using iFrame embed code. Here is how to get the iFrame embed code - https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I hope this helps. Do let us know if you need further assistance.

  • Profile Image
    heathereast
    Answered on September 18, 2019 at 12:39 AM
    It’s missing all this
    C: +1 626 823 1772
    ...
  • Profile Image
    heathereast
    Answered on September 18, 2019 at 12:39 AM
    It’s missing all this
    C: +1 626 823 1772
    ...
  • Profile Image
    gerardw
    Answered on September 18, 2019 at 03:59 AM

    Could you let us know what part of the form is missing from your website?

    I compared the embedded form with the standalone form and it seems that all the fields are appearing correctly on the website.

    Could you clear your browser cache and then reload the webpage again OR please try to load the page via an incognito window of your browser.

  • Profile Image
    heathereast
    Answered on September 18, 2019 at 11:39 AM
    Most all of it please compare the below screen shots. This is not limited to mobile
    C: +1 626 823 1772
    ...
  • Profile Image
    AshtonP
    Answered on September 18, 2019 at 11:47 AM

    Apologies for the inconvenience caused to you.

    It appears that the screenshot that you are trying to upload is not uploaded properly. Here is a guide that will help you to upload screenshots to support forum: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • Profile Image
    heathereast
    Answered on September 20, 2019 at 04:14 PM

    1569010397image3.png1569010415image3.png1569010430image2.png1569010445image1.png


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    denis_calin
    Answered on September 20, 2019 at 05:42 PM

    Hi Heather!

    Thank you for attaching the screenshots. The form that is embedded on your website is the Estimate Your Coverage form. Upon checking the form's Settings>Conditions, I can see that all of the conditions are missing one or more fields, which renders the conditions useless and creates a conflict which is what causing most of the form to not be displaying in Preview mode and on your website.

    1569015250Screen Shot 2019-09-20 at 2.30

    If you feel like you might want to use these conditions later, you can simply disable all of them by pointing the cursor at the condition and clicking on the Gear icon>Disable. You can also delete the conditions by clicking on the Gear icon>Delete. After that your form will be displayed as expected. The embedded form should update automatically, but just in case there is any issue, please clear the form caches by following this guide: How-to-Clear-Your-Form-Cache and the form will be updated.