Please cancel my sign up

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    Lumenajulia
    Asked on September 18, 2019 at 07:57 AM

    Please cancel my sign up. I did not realise it was a subscribe paid a fee app 

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    gerardw
    Answered on September 18, 2019 at 09:19 AM

    Your account is on the Free plan and not on any paid subscription. Could you let us know which account you are referring to OR do you want to delete the account that you've created on Jotform?

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    Lumenajulia
    Answered on September 19, 2019 at 06:39 PM
    Oh I'm not sure. Sorry. I signed in then it took me to a monthly plan page
    . So maybe I did something wrong?
    ...
  • Profile Image
    gerardw
    Answered on September 19, 2019 at 07:19 PM

    Upon checking your account, it is on the Free plan. I believe, after logging in, you may have clicked on "Upgrade your plan", which took you to the monthly plan page.

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    Please note that unless you actually select the required plan and pay, you will not be charged.

    Do let us know if you require any further assistance from our end.