Why my customers receive email even my form doesn't have an Autoresponder Email?

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    Asked on September 18, 2019 at 10:12 AM

    When the jotform is filled a copy of the jotform submission goes to the customer also which should not happen. There is no tollfree number to contact you guys and I am not bale to find out why this is happening.

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    Answered on September 18, 2019 at 10:51 AM

    I have checked your account and form to investigate the issue. I have noticed that you don't have an Autoresponder Email. In this case, your customers shouldn't receive an email. 

    I have cloned your form and send a test submission to the form. As a form filler, I haven't received any email as it is expected.

    Is it possible that you have added an Autoresponder Email before and removed later?

    If this is not the case, may we send a test submission to your form to investigate the issue further?

    We'll be waiting for your response.

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    Answered on September 18, 2019 at 11:39 AM
    Yes we deleted auto responder around an hour back and it is good now
    Thanks for the prompt reply
    Sent from my iPhone