Stripe receipts & customer records

  • Profile Image
    Asked on September 18, 2019 at 11:45 AM

    hi, how can i see and receive, as well as customers receive the Stripe receipts & customer records to be created.


    i did already send this to online support and no real resolve. thanks.

  • Profile Image
    Answered on September 18, 2019 at 11:54 AM

    these articles are not helping, please advise...

  • Profile Image
    Answered on September 18, 2019 at 01:37 PM

    Hi @einfanti!

    I have inspected your form and can see that you have already set the Customer Email Field in the Additional Settings of the Stripe integration.

    1568827146Screen Shot 2019-09-18 at 10.1

    The Stripe receipt will be automatically sent to that address. Also, after your customer makes the payment, My Products field (on your form it is called Investment Options) will display customer's name and the amount charged in your Submissions page. A notification email will be sent to you, and an autoresponder email will be sent to the customer containing the same information.

    1568828001Screen Shot 2019-09-18 at 10.3

    As you are testing testing your form you might not be able to see the Payer Info portion because you are using a coupon which discounts 100% of the price, therefore no Stripe transaction is made.