Change Username request

  • Profile Image
    r.arcelay1
    Asked on September 18, 2019 at 02:54 PM

    Can you give me the ability to change the username?

    Want to change it to Kmahomesmke


    Thank You!

  • Profile Image
    jherwin
    Answered on September 18, 2019 at 03:53 PM

    I can see that you are paying your monthly subscription through PayPal. Your PayPal subscription is tied to your current username so it needs to be canceled before changing the username.

    You need to downgrade the subscription to FREE before we can update your account username. Also, it looks like you've canceled your PayPal subscription because I see your account is scheduled to downgrade on October 8, 2019.

    If you wish, you can wait for October 8, 2019 for your account to downgrade automatically then you can update your username. Or do you want us to cancel your subscription right away? This means your subscription will be downgraded to FREE in an instant so we can change your username. After that, you can upgrade your account again.

    Let us know how you want to proceed.

  • Profile Image
    r.arcelay1
    Answered on September 18, 2019 at 04:39 PM
    Please downgrade right away to have the username changed. Thank You.
    ...
  • Profile Image
    jherwin
    Answered on September 18, 2019 at 05:27 PM

    I have already canceled your subscription for your account r.arcelay1, I also issued a refund for the last payment, it should be reflected on your account within 5-10 business days.

    You now have the ability to change your own username, please follow this guide: How-to-Change-the-Username