2 FILLED FORMS ARE LOST

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    acertsa
    Asked on September 18, 2019 at 03:40 PM

    Our form 91043744312651 had 2 submissions that were  lost. The person that filled the form is sure that it was submitted and the form brought the ThankYou message.

    One of the returns that dissapeared was sent on August 28 / 29 approximately.On the field "Proyecto" should have a value like "Terrazas de suba"

    The other lost return was filled on Sep 13 or 14 or 15.  On the field "Proyecto" should have a value like "Edificio Carrera 16"

    Could you please check if these can be retrieved / recovered.?


  • Profile Image
    Kevin_G
    Answered on September 18, 2019 at 04:47 PM

    I have checked your account activity history and it seems like some submissions were deleted, but although there are submissions deleted from the form you provided I can see they were deleted on May, 2019.

    Now, from the history I also got the following submission that was sent on August 28, 2019 for this form, the submission ID is 4429143897812341264, this is currently present on your form. 

    I also noticed your form has an email notification, you can either check the account email history and filter by date range in order to find the emails sent from your form, this guide will help you doing so: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Or you may also check on your email and find the email you received from these submissions, you may share us a screenshot of the emails or forward them to support@jotform.com including this thread ID in the subject for easy reference: 1969766

    Let us know once you have sent the email so we can check on our end.