Why aren't we receiving email notifications?

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    JAARSAviationStandards
    Asked on September 18, 2019 at 04:52 PM

    Today when I submitted three different forms, neither the sender nor the default email received emails. The test email from the settings page came through, and test emails from myself to the respective addresses get through successfully, so the issue doesn't appear to be on my end. Help!

    Chuck 

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    Kevin_G
    Answered on September 18, 2019 at 06:08 PM

    I have just tested your form and I did not receive the email; however, upon checking the email settings it seems like the email has been configured correctly. 

    May you please kindly try doing the following? 

    - Add a new email notification or autoresponder, then test your form and see if that works. The issue might be related to something on the current email not working on the back-end, adding a new one will help us finding this. 

    These guides will help you adding an email notification and autoresponder:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    - If adding a new one works, you can delete the old emails, this guide will help you doing so: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    I hope this helps. 

  • Profile Image
    JAARSAviationStandards
    Answered on September 19, 2019 at 02:39 PM
    New response received
    Thanks for the response. The emails did come through eventually, about 1 to
    1 ½ hours after I submitted the forms.
    Chuck
    ...
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    Kevin_G
    Answered on September 19, 2019 at 03:53 PM

    Apologies for the inconveniences caused. 

    It seems like we have been experiencing some issues with the emails feature lately, this has been reported to our back end team and it has been fixed. Emails may be delayed, but should back to normal soon. 

    In case you continue experiencing issues, please let us know. 

  • Profile Image
    JAARSAviationStandards
    Answered on September 20, 2019 at 11:39 AM
    New response received
    Thanks.
    ...