Do I need to add jotform.com as a legitimate sender of emails from my account?

  • Staton
    Asked on September 18, 2019 at 5:53 PM
    1.  Do I need to add jotform.com as a legitimate sender of emails from my account?  Seems that without it, it would appear to be spam, and wind up in the spam folder.
  • Mike
    Replied on September 18, 2019 at 6:06 PM

    The jotform emails are not necessarily ending up in spam folder. We do constantly monitor our email reputation and do our best to keep it in a good state. However, we do recommend adding the noreply@jotform.com email address to the Contacts of your inbox, and/or whitelisting it if possible.

    I see that you also added an SMTP sender. This is a great option if you would like to send the form emails from your own email address.

  • Staton
    Replied on September 18, 2019 at 7:08 PM

    Thanks for referring me here.  I've already added jotform to my contacts.  I'm not concerned about email from you, but rather the ones sent by you, using my email address as the sender.

    I added an SMTP sender, using the values from step #2 at the following URL

    https://support.google.com/a/answer/2956491?hl=en


    Thanks,

    Dale

  • Girish JotForm Support
    Replied on September 18, 2019 at 7:15 PM

    Thank you for the update. Do let us know if you are still facing any further issues and we will be happy to extend our assistance.