Do I need to add jotform.com as a legitimate sender of emails from my account?

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    Staton
    Asked on September 18, 2019 at 05:53 PM
    1.  Do I need to add jotform.com as a legitimate sender of emails from my account?  Seems that without it, it would appear to be spam, and wind up in the spam folder.
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    Mike
    Answered on September 18, 2019 at 06:06 PM

    The jotform emails are not necessarily ending up in spam folder. We do constantly monitor our email reputation and do our best to keep it in a good state. However, we do recommend adding the noreply@jotform.com email address to the Contacts of your inbox, and/or whitelisting it if possible.

    I see that you also added an SMTP sender. This is a great option if you would like to send the form emails from your own email address.

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    gerardw
    Answered on September 18, 2019 at 07:15 PM

    Thank you for the update. Do let us know if you are still facing any further issues and we will be happy to extend our assistance.