Why I can't download the PDF using the "Download all" option?

  • Profile Image
    uaeduaz
    Asked on September 18, 2019 at 08:57 PM

    I'm having the same issue - we're dealing with only 9 PDF files per form submission, but I can't get the "Download All" link in the Inbox nor in the Submissions page list to work properly.

    Instead of the 9 files, we get three... copies of the user-submitted data and a thumbnail or two of one of the attached documents.

    Something does appear to be broken :(

  • Profile Image
    jherwin
    Answered on September 18, 2019 at 09:10 PM

    To clarify, you're trying to download submissions as PDF using the "Download ALL" option, but the download link is not sending to your email address? If yes, could you please let us know the form URL of the form to which this issue is related to so we can try it on our end?

    Guide: Where-to-Find-My-Form-URL

    Looking forward to your response.

  • Profile Image
    uaeduaz
    Answered on September 19, 2019 at 07:05 AM

    jherwin, thanks for responding.

     

    I'll attempt to better describe the issue :)

     

    First, the Inbox download links (top-right and top-left) download the email messages and the associated attachment thumbnails, which isn't what I expected. No biggie, I'll just pop over to Submissions and do it there.

     

    In Submissions, selecting any of the rows in the bottom half of the screen changes the top-of-screen window to reflect the contents: the results of the form submission, and links to the individual associated files.  Ok. We can download any of those files individually. 

     

    In the bottom window, we select any of the rows, and then click the "Download All Uploads" link at the top of that bottom window. It's unclear if that button will provide us with all of the uploads associated with all the submissions, or just all of the uploads for the highlighted / selected submission.  

    We get the message that the link is being prepared and will be sent to you.

    That link isn't working - I never receive a download link in email (and I have confirmed the listed email address is correct in my profile settings).

    1568891058Download-Uploads.png

  • Profile Image
    jherwin
    Answered on September 19, 2019 at 08:28 AM

    We are sorry for the inconvenience this may have caused. We had an issue earlier for the delay in sending emails. However, the issue should be resolved now so you should be able to receive the download link for all your "uploads" now.

    I also checked our mail logs and found that it was successfully sent to your email address. Kindly check and let us know if the issue persists on your end.

  • Profile Image
    uaeduaz
    Answered on September 19, 2019 at 10:30 AM

    UPDATE:

    Please disregard.  I've just checked the latter email address again, and the download link has appeared there.  Apparently we just received the backlog of emails that were requested earlier in the day.

     

    All good here - Thanks again for your support!

     

    M

     

    DISREGARD MESSAGE BELOW!


    Hello jherwin, thank you — I did receive the download link, and that feature now functions exactly as we'd hoped it would.

     

    However.... sorry to raise a related problem... Yesterday we modified the email address associated with our Jotform account to match the one that is being publicized for applicants.

    We went from uaed@....  to  doctorado.uaed@.... and performed a successful address change, with verification, etc.  All good.

     

    But the "Download All Submissions" feature sent the link to the previous email address... and this is hours after it was changed.


    Is there something else we need to do? I believe I've exhausted all the options within the Settings -> Profile area....

  • Profile Image
    stevenmarshall
    Answered on September 19, 2019 at 01:20 PM

    Hi @uaeduez,

    Glad to hear everything is working for you now. On behalf of my colleague, you are very welcome.

    Thank you