Submissions not arriving

  • Profile Image
    simplymagic
    Asked on March 25, 2013 at 06:50 PM

    Hi.  I have a form on my website, which has been working well.  Today, however, I have found out that this month I have had three submissions which have not arrived in my email inbox.  My website is www.simplymagic.co.nz and my email address is trevor@simplymagic.co.nz.

    Could you please advise me as to what has gone wrong?

    Thanks.

     

    Update: I also sent myself a test submission, which also has not arrived.  Nothing has arrived in my Spam folder either.

  • Profile Image
    Goldo
    Answered on March 25, 2013 at 08:03 PM

    Please try to set the Sender E-mail to: noreply@jotform.com .

    1. Go to Setup & Embed

    2. Click Email Alerts

    3. Click Notification

    4. Click Reply to and Recipient settings

    5. change Sender E-mail to: noreply@jotform.com .

    I have checked your email and it's in good condition so it should work fine.

    Test it and let us know. When testing please try to fill out the actual form, not by clicking the test button.

    You may also refer to this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues