Form field doesn't send values

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    KunstwerkMenschheit
    Asked on September 19, 2019 at 06:24 AM

    We just noticed that a critical falure is in the form "Revos". In the first section under the row with the three book covers, you have a form field "Buchauswahl". If you select a book there, the values are not beeing taken over!


    Could you please urgently check this! 


    thanks,


    Philipp

  • Profile Image
    Richie_P
    Answered on September 19, 2019 at 09:01 AM

    I have checked your form and I was able to select the option in the Dropdown.

    Can you please explain further what value would you like to output when select an option in the dropdown?

    Can you please share more information on how your form works?

    May we know if if your form is embedded to a webpage?


    We will wait for your response.

  • Profile Image
    KunstwerkMenschheit
    Answered on September 19, 2019 at 12:23 PM

    The option is not ported as a value in the backend. you can select it, but when jotform sends us the email with the data, its not included what option you selected.

  • Profile Image
    KunstwerkMenschheit
    Answered on September 19, 2019 at 12:34 PM

    argh, sorry, I got it. We changed a field and the new one had to be in the datasheet we integrated and it was not. :(

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    Richie_P
    Answered on September 19, 2019 at 01:40 PM

    To clarify, the form field values is not showing in the notification email or in the submission data?

    If it doesn't show in the email, can you please try to create a new notification email and let us know if the issue still remains?

    Guide:https://www.jotform.com/help/25-Setting-up-Email-Notifications