How do I exclude shipping on one Item?

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    Asked on September 19, 2019 at 10:57 AM


    Is it possible to exclude shipping cost on a single item in a payment field? 

    I'm making an order form for Photographs for my workplace. We're offering 7 size options of printed images. Each order of physical items includes flat-rate $5 shipping fee. However, we'd also like to offer digital images to our customers. This item would not need the $5 shipping cost because it's not a tangible item. We want our customers to have the option of either or both. 

    In the past, I've had to make a separate order form completely without the shipping enabled for the digital items. This is a hassle and confuses our customers.

    Is there a way to have one form with 8 purchase options, where one option does not active the shipping fee? 


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    Answered on September 19, 2019 at 02:10 PM

    You may check the Charge Basis functionality in the Shipping option. Please add the "Charge per Product item". Add a shipping fee specific to each item.


    Let us know if you have further questions.


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    Answered on September 19, 2019 at 02:26 PM

    That doesn't work if someone wants more than one size of prints and a digital image. We don't want to charge more than $5 for shipped items. Is it only possible to do this with a separate form? 

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    Answered on September 19, 2019 at 05:06 PM

    You can create another form and embed it in the same form you are working on. Please review this guide: How-to-Create-a-Basic-Multiple-Payment-Form

    That way, you can hide/display the payment field for digital items based on their response.

    Please give it a try and let us know if that could work for you.