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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form hang at "Please wait..."

    Asked by HeppiDeals on March 25, 2013 at 10:20 PM

    My form (http://www.heppiface.com/heppideals/order.html) just hang at "Please wait..." during submission.

    I embed my form using souce code. Anything wrong with my coding?

    Please help, thank you.

    Page URL:
    http://www.heppiface.com/heppideals/order.html

    please wait www
  • Profile Image

    Answered by sidharth_kch on March 26, 2013 at 01:45 AM

    @ HeppiDeals

    There was a technical glitch and it was already resolved but when i checked your form i was able to reproduce this issue. I am creating a ticket on this sending it to our development team. As soon as there are updates on this by our development team, you will get the notification via this thread.

    Thanks,

    Sidharth

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    Answered by HeppiDeals on March 26, 2013 at 02:14 AM

    I am able to solve the problem by copy again the source code to my page but I notice all my previous saved Thank You page, email notification and auto responder all gone !!! Oh no !!!

    Please tell me that you can help to retrieve it back for me!

  • Profile Image

    Answered by sidharth_kch on March 26, 2013 at 02:28 AM

    @HeppiDeals

    Well that should not happen if you download the source code of your form. I checked your account as see that its configured for default than you page and there is not auto responder configured. 

    I am afraid you will need to configure it once again.

    Thanks,

    Sidharth

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    Answered by BabieWedding on March 26, 2013 at 02:39 AM

    I am facing same situation, Can Jotform help to investigate ? 

    http://form.jotform.me/form/20275048563

     

    Many thanks

     

    Justin Yuen

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    Answered by sidharth_kch on March 26, 2013 at 02:48 AM

    @BabieWedding

    Do you mean to say that you are unable to submit your form? I did a test submission and i was able to do that and was redirected to Thank You page. Request you to clear your browser cache and try again. It should work fine.

    Thanks,

    Sidharth

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    Answered by BabieWedding on March 26, 2013 at 03:05 AM

    Hi Sidharth

    Yes,  I can submit the form, How to solve?  By the way, I am also facing on 2 another forms, Please advice the solution.

    http://form.jotform.me/form/13330629624

    http://form.jotform.me/form/13092104555

    Thanks Justin

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    JotForm Founder

    Answered by aytekin on March 26, 2013 at 03:05 AM

    BabieWedding: I tested your form and it worked fine on my end. Are you using full source code on your site? If you are please get new form code from JotForm and update the code on your site. 

  • Profile Image

    Answered by HeppiDeals on March 26, 2013 at 03:57 AM

    May I know why the Thank you page was display at another URL http://submit.jotform.me/submit/30751557451454/ instead of display at my own same page?

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    JotForm Founder

    Answered by aytekin on March 26, 2013 at 04:15 AM

    I checked this form. It is showing the thank you message on our site. You did not set a Thank You URL on it.

     

     

    Also, please open a new thread since the problem have changed. 

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    Answered by BabieWedding on March 26, 2013 at 04:21 AM

    Hi Aytekin,  I am using original link from jotform and open within IE8.0.

    Currently, we can submit the form : http://form.jotform.me/form/20275048563

    but, we are facing same situtation on another forms :

    http://form.jotform.com/form/20480934572

    http://form.jotform.me/form/13330629624

    http://form.jotform.me/form/13092104555

    please help.

  • Profile Image

    Answered by HeppiDeals on March 26, 2013 at 06:16 AM

    Hi Aytekin,

    I had open a new thread titled "Thank You page not show at my own page".

    Awaiting your solution. Thanks.

  • Profile Image

    Answered by Thinkbright on January 01, 2015 at 03:11 PM

    I'm having this problem as well and after a while it states :

    500 Internal Server Error

     

    Can you help?

     

    Thanks!

    Jonah

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    JotForm Support

    Answered by Kiran on January 01, 2015 at 04:44 PM

    Hello Jonah,

    Your issue shall be addressed at the following thread.

    http://www.jotform.com/answers/489302 

    Since this is a duplicate and old thread, we are marking this as answered.

    Thanks.