How can I talk to someone?

  • Myers_Gene
    Asked on September 19, 2019 at 12:11 PM
  • John Support Team Lead
    Replied on September 19, 2019 at 2:48 PM

    Hi @Myers_Gene,

    Phone support is not available but you can post your concerns on this forum and we'll respond to it as quick as we can.

    I can see that you have created another thread about changing the email address. Let me check on it. I will be posting my reply on this link below shortly:

    https://www.jotform.com/answers/1971172

  • Raphael
    Replied on September 19, 2019 at 3:39 PM

    It would save so much time to sometimes clarify something on the phone rather than trying for hours and then trying to formulate a question in a language that is not your mother tongue, especially if your program also runs in another language. I would actually pay fo such an option, say 50 USD for 30min. support or something like that...

  • John Support Team Lead
    Replied on September 19, 2019 at 5:25 PM

    Hi Raphael,

    We do understand but Jotform currently has no support over the phone. The best way to reach us is through the support forum. You can also contact us at support@jotform.com, but we do recommend posting your questions through the forum instead. 

    Please feel free to post your questions in a language that you're comfortable with. We'll be glad to answer that in a timely manner.