Unable to download submission pdfs

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    ccphotosd
    Asked on September 19, 2019 at 12:11 PM

    Hello,

    I am trying to use the link for the download all and i keep getting an error message that the page cannot be found.

    Screenshot
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    Vanessa_T
    Answered on September 19, 2019 at 02:51 PM

    It seems that the form has already been deleted as such you cannot view the downloads.

    1568919065Screen Shot 2019-09-20 at 2.50

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    ccphotosd
    Answered on September 19, 2019 at 03:09 PM

    This is within seconds of receiving the e-mail though. this happens on every email I receive. ( I have 4 emails I tried this with) .

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    Vanessa_T
    Answered on September 19, 2019 at 04:21 PM

    Unfortunately, since the form is already deleted, we could not test further for that specific download. Can you instead try to download from an active form, and let us know if the issue persists.

    Kindly give us the download link as well as a screenshot of the error.