No Email notification of submission and form not updating

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    Wrangham
    Asked on September 19, 2019 at 12:17 PM

    Hi

    I've just set-up a form it works fine collecting the data to the Jotform system but does not send a notification to my mail account, which is a Google account that I use to sign into JotForm. It's not filtered into any folders and it's not in the Spam folder. I got a colleague to set up an account and try it and they are having the same issue.

    Also, when I create a form it is fine, but if I update it there seems to be a caching issue where the changes do not show up on my site. I have to clone the amended form and then add it.

    There also seems to be an alignment issue where I can centralise the submit button, but not the form fields.

    Thanks

    Mark

  • Profile Image
    denis_calin
    Answered on September 19, 2019 at 03:06 PM

    Hi Mark!

    I apologize for the inconvenience. Our system is recovering from a known issue of email notifications not being received. Also, please note that all of your forms are set up to send notifications to mark@littlebigideas.co.uk email address.

    If your embedded form does not reflect the new changes, I would suggest clearing the form caches from your account by following this guide: How-to-Clear-Your-Form-Cache. You can also try using the iframe embed method if the issue persists: Getting-the-Form-iFrame-Code.

    Your question about form alignment will be answered in a separate thread: https://www.jotform.com/answers/1971449.