Embedded form is not loading in iPads.

  • apadrick8
    Asked on September 19, 2019 at 4:44 PM

    Hello, I sent a request for help yesterday. Now both iPads will not open jotform. Can you please help? It's loading to a webpage with a blank screen.

  • zuritapia
    Replied on September 19, 2019 at 6:39 PM

    Hi @apadrick8!

    Can you try to access JotForm once again or open up a form, there was an issue earlier today in regards to our customers not being to access their forms.

    This has since been fixed, kindly try to access your forms. Please let us know if this issue continues.


  • apadrick8
    Replied on September 20, 2019 at 3:39 PM
    Hello,
    The forms are still not loading. If you close and reopen them like 5 times
    they will open
    Please let me know what I can do! I've deleted app, reinstalled, updated
    iPad.
    Thanks!
    Alli
    ...
  • David JotForm Support Manager
    Replied on September 20, 2019 at 4:48 PM

    Could you please share the URL of the web page where your form is embedded and it is not loading in iPads?

  • apadrick8
    Replied on September 23, 2019 at 1:39 AM
    This is where it directs after clicking fill out form
    ...
  • apadrick8
    Replied on September 23, 2019 at 1:39 AM
    https://form.jotform.com/91678818429171
    ...
  • AndrewHag
    Replied on September 23, 2019 at 3:20 AM

    I see that the form is displaying fine in the iPads with the direct link.

    1569223171Dashboard Google Chrome 2019 Screenshot 10

    Please share the URL of the web page where you embedded the form so we can check.

  • apadrick8
    Replied on September 23, 2019 at 1:39 PM
    Usually we just open the app in house and keep on kiosk mode.
    How does our front desk staff easily open the form for new clients to fill
    out?
    ...
  • apadrick8
    Replied on September 23, 2019 at 1:39 PM
    When we click kiosk mode on app it takes us directly to widgets.jotform.io.
    ...
  • Vanessa_T
    Replied on September 23, 2019 at 3:07 PM

    Apologies, however I am quite confused. You mentioned the form was embedded yet you also mentioned that you opened the form via Kiosk Mode.

    Please note that the Kiosk Mode is only available via JotForm Mobile App, so I assume this is not embedded to any external website.https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Nonetheless, can you please confirm where exactly are you getting an error?

    1. JotForm Mobile App - Fill Out form

    2. JotForm Mobile App - Kiosk Mode

    3. Direct Link

    4. Embedded in a website - please provide the URL where the form is embedded

    I have cloned your form and tried it both on scenario #1 and #2 and was able to load the form properly. I also tried opening your for via it's direct link in iPad, and was also able to see the form properly.

    If you are still having issues, please iterate the steps you've taken and share a screenshot. Please also share a screenshot of your JotForm Mobile App's settings/version page.