Our form is not saving after changes are made

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    FWCD
    Asked on September 19, 2019 at 05:09 PM

    Please help! We have a form going live this evening and the Jotform is not saving any changes and reverting back to a previous version. It's specific to the quantity widget - any suggestions on how to get changes to save?

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    Welvin
    Answered on September 19, 2019 at 06:53 PM

    Our apologies for the issues.

    Your last form ID does not have a Quantity widget. Do you really mean a widget or the Quantity option in the Payment field? 

    The form builder has an autosave feature, but there are still elements that require you to click on a Save button. For the payment field, Quantity has a save button so you need to click that. If it's a widget from our Widget page, it is the same, save button needs to be clicked. 

    If the above is not the correct form, please let us know and we will check further.