Still not receiving email notofication

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    Asked on March 26, 2013 at 06:02 AM

    Hello, I contacted you yesterday to say that I was not receiving confirmation emails to the following address:

    You instructed me to set the email field to "Jotform" which I did but no difference.

    I have 3 email alerts set up as follows.


    One confirmation to (This works fine)

    One confirmation to (Does not work)

    One responder message to the person who signs up (This works fine)


    Please advise.




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    Answered on March 26, 2013 at 08:42 AM

    The email address is not in the bounce list. However, when I did a test submission then checked the mail log , this is the result.

    Current Server: /var/log/mail.log:Mar 26 08:31:59 us-app2 sm-mta[22747]: r2QCVx6o022744: to=<>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124576, [], dsn=4.0.0, stat=Deferred: Connection refused by I think there is a problem in connecting to your email server , I suggest to contact your email provider and request them to add our ip to their whitelist. For more information please see this page. If you need more assistance please let us know.