Sub-Account user: Account will still be grandfathered if I upgrade.

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    Asked on September 20, 2019 at 12:08 AM

    We currently are subscribed at the bronze level and have 3 sub-account users grandfathered in. If we upgrade to silver, will we then have 10 sub-account users (like under the old system), maintain our 3 sub-account users, or lose them all? Unfortunately, the enterprise pricing is just not feasible for an education organization.

    This is a re-post of a comment on How to Share Forms with a Sub-Account User

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    Answered on September 20, 2019 at 03:17 AM

    As the account is grandfathered, you can upgrade to Silver plan and have 10 sub-account users.

    Let us know if you have any related questions.