Unable to receive responses at one particular email address

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    enaydesigns
    Asked on March 26, 2013 at 08:15 AM

    Hello -

    First of all, Jotform is great--thanks for an outstanding product.

    The trouble - I created two forms for a church: ANDC General Contact Form and ANDC Prayer Request Form. There is one email address, when plugged into the notification window, that will not receive form responses: mail@andc.org. I have tested the email address, and it receives when I send emails by any other method. I also tried other email addresses in both forms, and I get responses to those other addresses.

    Please let me know how we can start getting form responses at mail@andc.org.

    Thanks again!
    Elton Dixon

    Enay Designs | 229.630.1943 

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    glennlee
    Answered on March 26, 2013 at 09:44 AM

    Thanks for your kind words!

    I checked the email address mail@andc.org in our system and found out that this email is in the bounce list. Please see results below.

    Result: mail@andc.org is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'
    I have removed it now from the bounce list. I also made a test submission please check if the notification for the said email address is now working. Thanks