Submissions not being forwarded

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    sunnybuxton
    Asked on March 26, 2013 at 09:10 AM

    I've just discovered that no submissions - from any of my forms - are being forwarded to my email. I've tried to look into it but cannot find anything wrong. Even the "Test" submission (while in edit mode) doesn't work.Any ideas?

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    glennlee
    Answered on March 26, 2013 at 10:02 AM

    I checked your form (Please include my business in peak) and found out that in your notification settings, the field for Sender Name is empty. Please change it to Jotform.

    I have also found your email address kj@keithjones.net in the bounce list due to empty Sender name.

    Result: kj@keithjones.net is IN the bounce list

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up mx-03.dnsmaster.net= (A): NXDomain'

    I have remove it now from the bounce list.

    To avoid this please make sure to follow this guide.