New PDF Editor: PDF Editor is prompting that fields are changed in the form when they aren't

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    Ashevy3
    Asked on September 20, 2019 at 01:04 PM

    Hi- This has happened again, second time, see my previous emails to you later month. We have not made any changes, see the revision history report, yet the pdf that we get emails after a registration is submitted has lost its formatting. When I went into the submissions page and clicked on the PDF tab at the top left, I got the correct pdf, but then a window popped up saying I have changed my form and do I want the changes to be saved? I am confused! See uploaded screenshot below.

    Note: last time you were not able to tell me what happened, we had to reformat the whole pdf and that takes quite a while on a form this large. 

    Thanks for your help.

  • Profile Image
    Vincent
    Answered on September 20, 2019 at 02:16 PM

    Hi,

    To my understanding, you never edit the form and the PDF Editor says "It seems you updated the form" message. 

    Is the PDF Document a default design or you customize it? If not and if it is a default design, you can just click the "Yes, proceed" option. 

    After that, please let us know if the message shows again.

  • Profile Image
    Ashevy3
    Answered on September 23, 2019 at 01:39 AM
    Yes, it is a custom design, eliminating a lot of the text fields. If I click the yes button it gives me the full form, all text included and a lot of the text is garbled and written on top of itself. My form went from 4 pages to about 8!
    Ann Shevlin
    Director of Faith Formation
    St. Benedict Catholic Church
    11045 Parsons Rd
    Johns Creek, GA 30097
    Office Tel 678-992-2047
    Cell 678-557-9178
    [cid:image001.jpg@01D418FB.9623BF10]
    ...
  • Profile Image
    Nik_C
    Answered on September 23, 2019 at 03:27 AM

    I will forward this to our backend team for further checking.

    We'll get back to you via this thread.

    Thank you!