I'm new to this and have been trying to export data to excel, but it on

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    LynWalker
    Asked on September 20, 2019 at 01:13 PM

    I'm new to this and have been trying to export data to excel, but it only gives me the headings on the excel sheet, plus the submission date. None of the information on the form(s) comes through.

    What am I doing wrong?

    Thankyou. Lyn



    This is a re-post of a comment on How to Export Form Data to Excel

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    zuritapia
    Answered on September 20, 2019 at 02:03 PM

    Hi Lyn!

    Can you please share your form in where you are experiencing this issue?

    Looking forward to hearing from you!

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    LynWalker
    Answered on September 23, 2019 at 01:39 AM
    Hi. The form is Fatherheart Ministries UK B School Sept 2020
    Thank you.
    Lyn
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    ashwin_d
    Answered on September 23, 2019 at 05:11 AM

    I did check your account and found that you have enabled "Europe Datacenter" to store the submission data. It seems another user shared forms with you but that account has "Europe Datacenter" not enabled. 

    To fix the issue, I would suggest you to please uncheck "Europe Datacenter" option from your account >> data page and that will solve your problem. Please check the screenshot below:

    1569229847EU.png

    Hope this helps.

    Do get back to us if you have any questions.

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    LynWalker
    Answered on September 23, 2019 at 06:39 AM
    Thank you so much for all your help. I will adjust it this afternoon.
    Best wishes
    Lyn
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    ashwin_d
    Answered on September 23, 2019 at 09:15 AM

    Sure, do try it out and get back to us if the issue persists.

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    LynWalker
    Answered on September 23, 2019 at 09:39 AM
    It works! Thank you so much for your help.
    Lyn
    Sent from Mail for Windows 10
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