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RomeoAllisonAsked on September 20, 2019 at 2:33 PM
Hello, I created a form with a payment option attached at the bottom. It is in the form where all questions are seen at once.
I changed this to the "single question" format and the payment information disappeared. Is there a way to correct this or will the payments not work in this format?
Thank you for any help you can offer!
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John Support Team LeadReplied on September 20, 2019 at 2:41 PM
Hi @RomeoAllison,
The payment field definitely works with Card Forms also.
You can try adding the payment field again once you switched to Single Question/Card Form layout. The product data will be retained but you need to re-connect it with your PayPal account.
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RomeoAllisonReplied on September 20, 2019 at 3:05 PM
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RomeoAllisonReplied on September 20, 2019 at 3:39 PM
Ok..thank you.
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Kevin Support Team LeadReplied on September 20, 2019 at 4:44 PM
I have moved your second question to another thread in order to assist you better, we will continue assisting you regarding that matter here: https://www.jotform.com/answers/1973128-
Thanks.