Why am I out of Upload Space when nothing really is getting stored?

  • Profile Image
    evitug
    Asked on September 20, 2019 at 02:38 PM

    I want to re-subscribe again from free to Bronze level. Our website will be activated again this year. But right now it still keeps the history of my uploads, but in actuality I don't store anything, I store the uploads on Google Drive.

    This question relates to the forum inquiry from other Jotform users:

    https://www.jotform.com/answers/933769-Why-am-I-out-of-space-when-I-have-no-submissions

    https://www.jotform.com/answers/1629097-Out-of-Space

    Screenshot
  • Profile Image
    denis_calin
    Answered on September 20, 2019 at 02:46 PM

    Hi @evitug!

    I apologize for the inconvenience. This was most likely caused by a cache issue. I have re-calculated your upload space and it now shows that you are only storing 635.42 kilobytes. Cheers!

  • Profile Image
    Kevin_G
    Answered on September 21, 2019 at 12:03 AM

    The account usage is calculated automatically by the system; however, the process may be delayed a bit due to the number of processes being executed at the same time. Now, if you continue experiencing the issue, please let us know so we can open a ticket on our second level and have our developers checking this further.