Downloading encrypted responses

  • sruhl
    Asked on September 20, 2019 at 3:20 PM

    Hello


    I am able to see the response but when i download them they are still encrypted.  Can you tell me how to be able to download a readable file?  Thanks so much



  • Kevin Support Team Lead
    Replied on September 20, 2019 at 4:36 PM

    Unfortunately, it's not currently possible to download encrypted submissions, they can be accessed only through the site after providing the decryption key.