How to fix error that is occurring when someone tries to use the form we set up

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    nelsonlo
    Asked on March 26, 2013 at 12:12 PM

    I was informed by a customer that the form on our website is not working. I tested it as well and could not get it to work. When you complete the form and all required fields and hit sumbit, you get an error message that says "

    Oops!
    Form not found: Form Id is missing or irregular
    This is what is there when you hit more details: Details: File: /www/v3/builds/35c0d4f16758854a6d59761ccbe970ce636df550/lib/classes/Submission.php Line: 235
    Please help us resove this issue quickly.
  • Profile Image
    aytekin
    Answered on March 26, 2013 at 12:55 PM

    The standalone form here works fine:

    http://www.jotform.com/form/10644415202

     

    Can you log into your account, get new form code and update the code on your site? 

    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

     

    Sorry for the trouble. That's the best/cleanest solution.