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Janice LimaAsked on September 21, 2019 at 12:21 PM
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John Support Team LeadReplied on September 21, 2019 at 12:28 PM
Hi Janice,
If you're referring to this form: Signing Order Request, I can see that you set the Unique Submission setting in the Form Settings to "Check cookies and IP":
This prevents the user from submitting the form multiple times using the same browser and network (in ref to IP Address).
If you want to enable multiple submissions using a single device for this form, please set this setting to "No Check".
Here's a complete guide for that: How-to-Set-Unique-Submissions-on-a-Form